Returns & Exchanges

Due to the perishable nature of our artisanal cakes and cupcakes, we are unable to offer returns for change of mind. However, we are committed to ensuring your celebration is perfect and will provide a replacement or refund for any products that do not meet our high quality standards.

Return Process

• 1.
  Contact Our Team

  Notify us within 2 hours of receiving your order by calling our Sydney studio or emailing us with your order number and clear photos of the issue.

• 2.
  Preserve the Product

  Please keep the cake or cupcakes in their original packaging and store them in a cool, dry place or refrigerator as instructed while we review your claim.

• 3.
  Quality Assessment

  Our head pastry chef will review the provided documentation to determine if the product was damaged during transit or if there was a deviation from your specifications.

• 4.
  Resolution Process

  Approved claims will receive an immediate store credit, a full refund to the original payment method, or a priority replacement delivery depending on your preference.